Home Email Service Email Service The Help You Need Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.If you have any enquiries and would like to receive advice and information by email, please complete this form. An adviser will aim to email you back within 5 working days (subject to staff and volunteer availability). We cannot accept email advice or information requests on this form from third parties, sent in with a client’s details. If the client has not sent in the email themselves, we will not be able to help. We are also unable to accept requests for appointments. If you have an emergency, require advice more quickly or require advice other than by email, please call our Adviceline or visit our get advice and support section for other ways of getting assistance. In order to help you with your enquiry by email, we need to record details of your case. The record of your case will be stored on an electronic case management system accessed by members of the Citizens Advice service. Please see our privacy policy for information about how we use your personal data. We will use the information you provide in your enquiry to provide you with advice/information and to direct you to the right service. If you do not agree to us storing your data we cannot give you advice. *--Please Select--YES, I agree to you storing my personal dataNO, I do not agree and accept that you cannot give me adviceOur general email enquiry service is only available to people who live, work or study in the local authority areas of Basildon, Braintree District, Brentwood, Castle Point, Rochford and Thurrock. We are not able to respond to enquiries from outside our service area. *--Please Select--Yes, I live in one of the above areasNo, I don’t live in one of the above areasWe’re sorry but we’re not able to help you. 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