Webchat
Chat with an adviser online
If your issue’s about applying for Universal Credit, talk to us on our Help to Claim page.
If your issue’s about debt, talk to us on our debt chat page.
If you have a consumer issue like broken or faulty goods, talk to consumer service.
You can talk about your issue with a trained adviser online. We’ll try to help you solve your problem or make good progress towards it. In some cases, we might need to send you to your local Citizens Advice or a specialist organisation.
Chat’s usually available 9am to 5pm, Monday to Friday. It’s not available on public holidays.
To connect you to the right adviser, we’ll ask you for a few details, including:
the kind of advice you need, for example ‘Benefits’
your postcode
If no one’s available, we’ll try to take a message from you so we can get back to you by email. Unfortunately we can’t always do this when it’s especially busy.
Read our privacy policy to find out how we store and use your personal information.
Problems with chat?
It might take a few minutes to connect you to an adviser. We’ll let you know if the right kind of adviser isn’t available.
If we ask you to leave a message, an adviser should reply within 4 working days. If you don’t get a reply, check your spam or junk folder.
Some ‘ad blocker’ software stops chat working. If you use an ad blocker, make sure to add citizensadvice.org.uk as a trusted site.
